Medicine for a patient varies from case to case. After the online consultation with a physician, patients will get a prescription digitally. The prescription will include the details about the disease, medicines prescribed by the doctor, and dosage to consume. After receiving the prescription, patients will be able to order the Customized Medicines prescribed by the physician to get home-delivered.

Shipping Policy:

Our shipping service is for domestic (India) buyers. Orders are shipped through registered domestic courier companies and/or speed post only.

  • Shipping fee is specified on the product page or informed explicitly by our customer care prior to shipping. Orders are generally shipped within 1 to 3 days depending upon number of orders and external factors. It may take up to 3 to 10 working days to get delivered of the shipment subject to Courier Company/post office norms.
  • Any delay in delivery by the Courier Company / postal authorities, Kalveda will not be liable. We only do arrangements to hand over the consignment to the Courier Company or postal authorities within 3 working days (done usually by the next working day of placing order) from the date of the order and payment or as per the delivery date agreed at the time of order confirmation.
  • Delivery of all orders will be to the delivery address entered by the buyer at the time of placing the order.
  • Kalveda doesn’t offer any Replacement or Refund policy for the medicine or treatment package once ordered by its customers. However, if patient received any broken or unsealed medicine package, they should have to raise a return request with a un-paused unpacking video
  • All returned product(s) should be unused and should be sent back along with the original box to the address conveyed by the Customer Service Team.
  • The refund/replacement process for any case will be initiated once we have received the original product(s). Refund will be credited to the same account by which payment was done.
  • Images display along with Products are only for general information purposes and can slightly differ from actual products in physical aspects such as size and color as the Natural items do not follow the same consistency every time.
  • For any further queries regarding our Shipping & Delivery, feel free to contact us